Help Center and FAQ

FAQ

SHIPPING AND DELIVERY

When will my order be processed?

What is 'Green' shipping?

How long does shipping take?

Will I get a tracking number?

Who delivers my order?

Can I change my order?

Can I cancel my order?

What if I entered the wrong shipping address?

What if my item is returned to sender?

What if my item is lost in the mail?

What if my tracking says it has been 'delivered' but I cannot find it?

What if my tracking says 'Failed Delivery Attempt'?

What if my tracking says 'Awaiting Collection'?

Do I have to pay Duties, Customs & Taxes?

What if I received the wrong items?

I received a faulty item, what should I do?

How do I return an item?

REFUNDS / RETURNS / EXCHANGES

Refunds / Returns / Exchanges policy

Damaged / faulty items

Cancellation policy

PRODUCTS

Jewellery Care

What is your jewellery made of?

What is gold-plated jewellery?

What is silver-plated jewellery?

What is gold-filled jewellery?

My Jewellery is 'rusting', what should I do?

How do I find my ring size?

What necklace size am I?

What necklace sizes do you stock?

Jewellery allergies / sensitivity

Cali Chain

My jewellery came scratched and worn, what should I do?

CALI TIGER MYSTERY BOX

What is the Cali Tiger Mystery Box?

How does the subscription work?

How long do I have to commit for?

How can I cancel my subscription?

What is in the Monthly subscription box?

Subscription terms

PAYMENTS

Payments

How do I use a discount code?

Can I use multiple discount codes?

Can I have a partial refund the discount amount?

DISCLAIMER

Payments

Disclaimer

Subscription terms