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FAQ

Membership

What is the Cali Tiger VIP Membership?

The Cali Tiger VIP Membership is an exclusive program offering members significant benefits such as 50-70% off on all products, free worldwide shipping, lifetime warranty on all jewelry, free exchanges and returns, and 10% cashback on purchases. Only members can shop with us.

How do I sign up for the VIP Membership?

You can sign up for the VIP Membership by adding the membership to your cart on our website and checking out. You will get a 14-day free trial to experience the benefits, after which a $149 annual fee will be charged and refunded to you as store credit.

What are the benefits of the VIP Membership?

  • 50-70% off on all products
  • Free worldwide shipping
  • Lifetime warranty on all jewelry
  • Free exchanges and returns
  • 10% cashback on purchases
  • Access to up to 1,000 products in stock

How does the 14-day free trial work?

During the 14-day free trial, you can enjoy all the benefits of the VIP Membership without any charge. After the trial period, a $149 annual fee will be charged and refunded to you as store credit, which can be used over the next 365 days.

How can I manage my membership?

You can manage your membership by logging into your account on our website and navigating to the 'Manage Membership' section. Here, you can view your store credit, update your details, or cancel your membership.

Can I cancel my membership?

Yes, you can cancel your membership at any time by logging into your account and navigating to the 'Manage Membership' section. Please note that canceling your membership means you will no longer be able to shop with us, as our store is exclusive to members only.

How can I reactivate my membership?

If you change your mind, you can reactivate your membership by logging into your account and selecting reactivation. Your card will be charged again, and your store credit will be processed accordingly.

Store Credit

How does store credit work?

Store credit is issued to you as part of your VIP Membership. The $149 annual fee is refunded to you as store credit, which can be used over the next 365 days. Additionally, you earn 10% cashback on purchases, which is also added to your store credit balance.

How can I view my store credit?

You can view your store credit by logging into your account on our website and navigating to the 'My Account' section. Here, you will see your available store credit balance.

How do I use my store credit?

You can use your store credit towards any purchase on our website. Simply log in to your account, add items to your cart, and the store credit will be applied at checkout.

Do you offer cashback?

Yes, we offer 10% cashback on purchases, which is credited to your account as store credit.

Shipping and Returns

Do you offer free shipping?

Yes, free worldwide shipping is included with the VIP Membership. Non-members cannot shop with us.

How long does shipping take?

  • USA, UK, Australia, Canada, New Zealand: 5-12 business days
  • Rest of the World: 6-18 business days
  • Shipping is Free, Tracked, and Insured

What is your return policy?

We offer free exchanges and returns within 30 days of receipt (when the order has been delivered). Members will receive store credit equivalent to the value they paid.

How do I process a return or exchange?

To initiate a return or exchange, please contact us at hey@calitiger.com. Our customer support team will assist you with the process.

Product Info

What materials are used in Cali Tiger jewelry?

Cali Tiger jewelry is made with 18k gold plating, ensuring a luxurious look and feel. All our pieces are waterproof and hypoallergenic, making them safe and comfortable for everyday wear.

Do you offer a warranty on your jewelry?

Yes, all our jewelry comes with a lifetime warranty. If you experience any issues with your jewelry, please contact our customer support team for assistance.

Payment and Billing

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal.

When will I be charged for my membership?

If you sign up for the VIP Membership, you will be charged the $149 annual fee after your 14-day free trial ends. This fee is immediately refunded to you as store credit.

Contact Us

How can I contact customer support?

Our customer support team is available 24/7 to assist you. You can reach us at hey@calitiger.com. We aim to respond to all inquiries within 24 hours.